"CUSTOMER SERVICE EXCELLENCE” Training Program

View this email in your browser "CUSTOMER SERVICE EXCELLENCE"  Mengapa Customer anda tidak kembali lagi? Sebuah survey menunjukkan penyebabnya adalah: 1% karena meninggal dunia, 3% Pindah rumah, 5% Dipengaruhi teman, 9% pindah ke  kompetitor, 14% Tidak puas dgn Product/Service dan 68% karena sikap & perilaku karyawan perusahaan. Untuk anda para Frontliner, Customer Service, Sales & Marketing yg ingin meningkatkan kualitas pelayanan Customer semakin Excellence, ikuti The Best One Day Training: "CUSTOMER SERVICE EXCELLENCE"  -Bagaimana menjadi seorang Frontliner  yg professional. -Teknik menggali, memahami & memenuhi kebutuhan Customer. -Communications Skills, Active Listening & Telephony Skills. -Body Language, Kesan Pertama, Penampilan, Sikap Positif dan Etika. -EQ: Kecerdasan Emosional utk melayani Customer dgn Sepenuh Hati. -Handling Complaint: Menghadapi Customer yang Sulit, Marah, dan Agresif. -Menguasai 10 Teknik "Close The Sales" utk meningkatkan penjualan. -Customer Relationship Management & Customer Loyalty. Materi pelatihan: 1.Pengembangan Diri Self Motivation, Yes I Can Attitude & Never Give Up, Positive Attitude, Communication Skill, Emotional Intelligence. 2.Memahami Customer Understanding Customer Behaviour, Understanding Customer Needs, Understanding Customer Buying Process 3.Berinteraksi & Berkomunikasi dengan Customer First Impression, Greeting, Approach The Customer, Communicate with Customer: Communication Process, Verbal / Non-verbal, Active Listening. 4.Ketrampilan Komunikasi via Telephony  Customer Interaction by Phone & Messenger 5.Menyampaikan Solusi & Negosiasi Product Knowledge, Features, Advantages and Benefits, Demonstration & Trial 6.Mengatasi Keberatan Customer Listen Carefully , Agree with them, Separate the Objection, Propose a Solution, Answer the Objection, Confirm your answer 7.Closing Techniques Affordable close, Alternative close, Assumptive close, Balance-Sheet close , Best-Time close, Bonus close, Demonstration close, Emotion close, IQ close. 8.Meningkatkan Nilai Transaksi Offering Alternatives, Add On , Up-Selling , Cross Selling 9.Menjaga Hubungan Baik dgn Customer & Mengatasi Komplain Taking Feedback, Follow-Up, Issue Resolution, Complaint Handling By: Haryo Ardito – Professional Service Excellence Trainer, www.haryoardito.com Seorang Professional Trainer & Public Speaker sukses, dgn pengalaman 17 tahun di Sales & Distribution, dikenal sebagai DieHard Motivator dan kini sbg Professional Trainer hadir dgn materi CUSTOMER SERVICE EXCELLENCE yg diciptakan khusus utk para FRONTLINER. Telah memberikan pelatihan kpd ratusan ribu orang dari ratusan perusahaan spt: Indosat, LG Electronics, Samsung Electronics, Oriflame, Natasha Skin Clinic Center, Bank Indonesia, Bank BII, Bank CIMB Niaga, Asuransi Central Asia, Krama Yudha Tiga Berlan, Astra, MPM Honda Motor, Mitra Guru Indonesia, Aneka Tambang, RCTI, Trans-TV, Djarum Foundation, Pertamina, Nissin Mas, Indofood, Askrindo dan ratusan lainnya. Rabu, 18 Oktober 2017, Jam 08.30-16.30 WIB di Twin Plaza Hotel, Tomang Jl. Letjend. S.Parman 93 I, Jakarta Barat Normal Price Rp. 1.450.000 / orang    Termasuk: Lunch & 2xCoffee Break, Makalah, Sertifikat & Souvenir Lunas 7 Hari sebelumnya Discount Rp. 250.000,-  *Daftar 4 Gratis 1 Informasi & Pendaftaran Hubungi tlp / WA : 0856 777 3669 Copyright © 2017 Creative Action Indonesia, All rights reserved. We send special offers to customers who opted in at www.creativeaction.id Our mailing address is: Creative Action Indonesia Jakarta DKI 13220 Indonesia Add us to your address book Want to change how you receive these emails? You can update your preferences or unsubscribe from this list.